Check Your Order Status
To check your order status, please go to your account and click ‘orders’. If you need more information or your order is not found, please contact Customer Support.
Sales and Promotions
From time to time, we will run limited time sales and promotions. Sale banners in the will state the terms of the promotion and active dates.
Other discounts may not be applied in addition to the promotional discount. Some items, including pre-sale items, may be excluded from promotions.
Some items in the store have a pre-order status. This will be indicated in the product description page. The approximate ship date for the product is on this page, but is subject to change without notice.
For Pre-Order items, you will be charged for the entire amount of the item at the time of purchase, including shipping. If there are other items in an order with a Pre-Order item, the order will be shipped with the items in stock first and the pre-order items once available. You may cancel an order for a pre-order item at any time before the item ships and receive a full refund.
Store accounts are free. To create a store account, click the Sign In/Register Tab at the top of the page. Once your account has been registered, you can log in to see purchases made with the account, status of your orders and returns, and any store credit balance you might have.
You are required to have an account in order to make a purchase. If you have a store account, but need to reset your password, click the “Forgot your Password” link on the login page. If you are having problems accessing your customer account, please contact Customer Support.
If you believe that an account has been created in error with your email address, or if you wish to delete your store account, please contact Customer Support.
Yes, we ship worldwide. If you have questions about your shipment, if your order has not arrived within the estimated delivery time, or if you believe your order is being returned to sender, please contact Customer Support.
We charge flat rates for shipping outside the Continental U.S.
Orders shipped internationally may have customs fees, duties, or taxes applied to them. We are not able to estimate those costs and are not responsible for any fees collected by customs. To find out more information about these fees, please contact your local customs agency. If an order is over-charged duties due to incorrect customs paperwork, please contact Customer Support.
Placing an Order
To place an order, please add items to your cart by clicking the “Add to Cart” button on the product page. For apparel items, you will need to choose the size first. Click ‘Proceed to Checkout’ when you are ready to place your order. In checkout, you will submit your payment and shipping information. Please review your order before checking out to ensure that the correct items/sizes are being ordered. When the information is entered, click “Place order” to place your order.
Payment is captured at the time the order is placed. We accept the following payment methods:
• Credit Card (Visa, Mastercard, American Express, Discover)
We do not accept payments via money order, check, COD, or cash.
We only accept payment in US Dollars. We are not responsible for any fees charged by your bank or Paypal to convert your currency to US Dollars.
If you see a duplicate charge on your bank statement, it is for the authorized amount transaction that was held for your order. The duplicate charge will drop off in 2-8 business days and one transaction will remain. If the charge is still on your account after that time, please contact Customer Support.
Amend an Order or Change a Size
Due to the volume of orders and processing times, we cannot guarantee that your order can be amended before it is shipped. Please review your order before checking out to ensure that the correct information is entered and the items/sizes are correct. Orders that have been processed by the warehouse and are being prepared to ship are unable to be amended. If your order ships before we are unable to amended your order, you may request an RMA.
If you need to change your order, please contact Customer Support. When submitting an online Customer Support request, please put “Change Address”, or “Remove Item” in the subject line for a faster response. Please include your order number in the request. If you need to change the shipping address, please include the new address.
We are unable to change the sizes of items in an order, change billing information (including addresses), add items to an existing order, or combine orders.
Please note, amending your address in your address book does not effect any previously submitted orders. Please contact Customer Support to change an address on an order.
Due to the volume of orders and processing times, we cannot guarantee that your order can be canceled before it is shipped. We try our best to cancel orders upon request, however, we cannot guarantee that an order can be canceled if it does not contain pre-order or back ordered items. When submitting an online Customer Support request, please put “Cancel Order” in the subject line and include your order number for a faster response.
We reserve the right to cancel orders that are suspected of fraud or abuse our Conditions of Use. If Address Verification Service (AVS) is not supported by the issuing bank for your credit card or is unavailable, please submit payment via PayPal. If your order is on hold due to an invalid address, or if we contact you for more information and do not receive a response in 3 business days, your order will be canceled.
We do not sell gift cards for our stores at this time.
Store credit is able to be applied as a coupon in the store for which it was issued. To see your store credit balance and use it, please first log in to your store account, and you will see your store credit balance. To apply store credit to your purchase, enter you store credit code and click the “Apply Coupon” button at checkout. Please note that if your store credit balance is less than the order total, you will have to pay the difference with another payment method.
Problems at Checkout
If you experience problems placing your order, please contact Customer Support. If you are having other problems on the site, first please try to clear your cache and cookies for the site, or use a different internet browser. If you are getting specific error messages, please contact Customer Support with detailed information and a screenshot, if possible.
Price Adjustment Policy
If you ordered an item that was marked down within 5 business days of the delivery date, please contact Customer Support to request a price adjustment. Please include your order number with your request. Limited time prices and promotions do not apply to previously placed orders. We do not issue rain checks for items that went out of stock during a promotion.
If your order date is passed 90 days, you will be refunded for a canceled order or a return via mail check, store credit, or Paypal. If your order date is within 90 days, you will be refunded back onto your original form of payment, or store credit by request. There are no refunds for any digital items.
Returning an Item
If for any reason you are not totally satisfied with your order within 30 days from the date of delivery, please request an RMA. To request a return, please contact Customer Support with the item you are returning. You can choose to receive a refund back to your original payment method or to store credit.
Once you receive the RMA information, please send the item back at the address indicated on your RMA form within. Your RMA request will expire if your return shipment hasn’t been received within 30 days from the date the RMA was issued. Please write the Return Number on the outside of the box. The customer is responsible for return postage, and we recommend you send the item back via a traceable shipping method. We are not responsible for returned items that are lost in transit. Once we receive the item back at our warehouse, please allow up to 4 weeks for the return to be processed.
We will refund the full purchase price of the item. We cannot refund shipping unless the return is due to our error, damaged or defective merchandise.
Items returned for refund must be in brand new condition — unworn (except to try on), unwashed, and unused, no exceptions — and within 30 days of the RMA request. Any items that are received in less than new condition will not be returned to stock and the return will not be processed. Less than new condition includes but is not limited to: items that have been worn or are dirty, items that have animal or human hair, items that do not smell new, items that have been laundered. Items that are found to be unsellable upon return will take additional time to process, as the item is forwarded to Customer Support for inspection.
Collector’s Editions, action figures, and similar items are not able to be returned if they have been opened or removed from their original package. Items that are sold in a bundle must be returned as a bundle. We will not accept part of a bundled item for return.
Items can be returned for Store Credit or for a refund back to the original form of payment. You may place a new order online anytime for your desired item or size.
For items with damages or defects, or incorrect items were received or misshipped, an exchange will be processed.
Damaged or Defective Items
If you received an item that was found to be defective or damaged upon arrival, please contact Customer Support with your order number and photos of the defect or damage. If your item was damaged as a result of poor packing or in transit, please also send images of how the item was packed in the box. We will accept damage or defect claims up to 30 days from the delivery date.
For limited edition items and numbered artwork that arrived damaged, Customer Service will provide additional instructions.
If you choose to return a damaged or defective item for a refund, we will send a prepaid return label (within the U.S. only), and you will be refunded once the item is received back at our warehouse.
Return to Sender
If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, you will be refunded for the item less the shipping charge and any additional return shipping fees incurred by us.
If you contact Customer Support regarding an order that is being returned to sender, we will do our best to re-ship the order, however, if it is returned to sender a second time, you will be refunded less all shipping fees and any additional fees incurred by us. Orders that are being returned to sender will not be refunded or re-sent until the package is received by our warehouse.
Incorrect Shipment Contents
If you receive the wrong item, size, or order, please contact Customer Support immediately. We request that you send a photo of the item or size tag along with your packing slip. Once the photo is received, we will exchange the item(s) at no additional cost to you.
Unable to Add to Cart
Please be sure that the item you are trying to add is in stock. The sizes that are out of stock are dimmed and not able to be added to the cart. Other items will not have an “Add to Cart” button on the product page.
If the item is in stock and you cannot add it, please first try to clear your cache and cookies, and refresh the product page. If you still cannot add it, please contact Customer Support for help.
If you experience an error while browsing in our store, please contact Customer Support. Please provide all information on the error you experienced, including error codes and screenshots.